Terms & conditions

This document outlines the terms and conditions for participants in Nova Star SC, covering illness and injury policies, make-up sessions, refunds, credit notes and programme fees. Below is a summary of the key points.

Illness & injury

• Participants who miss sessions due to illness or injury may be eligible for make-up sessions, subject to providing a doctor's note and getting approval from Nova Star SC Management.
• Make-up sessions must be used within the same academic year and cannot be carried over to the next year.
• If make-up sessions are not attended, no refund or further credit will be offered.

Make-up sessions

• Make-up sessions cannot be scheduled if there is an outstanding balance on the account.
• If a scheduled make-up session is missed, no refund or additional credit will be provided.

Refunds policy

• No refunds will be provided for sessions cancelled by the venue provider or Nova Star SC for reasons such as weather conditions, venue issues, holidays, or staff changes.
• Nova Star SC may offer a substitute venue, but no refunds or credits will be given if the substitute venue is not attended.

Credit notes policy

• Credit notes or alternate programmes may be offered if Nova Star SC cancels sessions due to low participation.
• Credit notes are only valid within the academic year they are issued and cannot be transferred to the next year.

Programme fees

• Programme fees consist of 30% administrative costs and 70% service fees (plus VAT). Only the service fee will be refunded on a pro-rata basis if sessions are cancelled by Nova Star SC and no credit note or alternate programme is provided.

General terms

• Once payment is made, registrations and bookings cannot be cancelled.
• The cancellation policy is strict, and once a participant is registered or has paid, the policy cannot be cancelled or altered.

Payment & membership terms

• Payments can be made through Visa or MasterCard in AED or SAR, or any other payment method approved by UAE authority.
• The policy cannot be cancelled once the first instalment is paid.

Legal & privacy policies

• The governing law is that of the UAE, and disputes will be handled in UAE courts.
• The website will not store or share credit/debit card details with third parties.
• The privacy policy and terms may be updated periodically.

This summary highlights the essential points, but for full details it is recommended to review the entire document provided by Nova Star SC. Questions? Email info@novastarsc.com.